For all MTSO systems, you will log in with your MTSO email address and password. If you are a student, your password is your student ID number unless you have changed it.
Q: Why is it important to register my MTSO email password immediately?
A: If you haven’t registered your password, you should do so immediately. Here are instructions. Once you’ve registered your password, you’ll be able to reset it yourself immediately if it is lost or forgotten. If you don’t register your password, you run the risk of being locked out of email and other MTSO online resources for an extended period of time.
Q: How do I reset my password or get a new one if I’ve forgotten my old one?
A: Visit this page for instructions.
Q: Why doesn’t the student/faculty portal work in my Firefox or Internet Explorer 10/11 browser?
A: The Firefox browser does not support the portal. It’s unknown whether this functionality will exist within Firefox in the future. Please use a different browser. If you are using Internet Explorer 10 or 11, you will need enable compatibility mode. Instructions for enabling compatibility mode on IE 10 are here. Instructions for enabling compatibility mode on IE 11 are here.
Q: How and when should I contact tech support?
A: If you cannot find the answer to your question within these FAQs or the guides indexed along the right side of the page, send an email to firstname.lastname@example.org. In the email, you need to send a screen capture(s) of any error message(s) along with as much other information (what browser you’re using, whether you’re on Windows or Mac, etc.) as possible. The screen capture is vital. See instructions for creating one below. Please allow a minimum of 48 hours for a response.
Q: How do I create a screen capture?
A: Several tools are freely available. Here is one you may want to try. You can also use <Ctrl><PrtScn>, paste the capture into (<Ctrl><V>) in a Word document and attach the saved Word doc to your support email. If you are using a Mac, you’ll find options here.