Q: Are you having trouble with Outlook Web Access and the Chrome Browser?
A. Chrome Version 37 eliminated the necessary pop ups that OWA requires to function correctly. You can read more here.
Q: How and when should I contact tech support?
A: If you cannot find the answer to your question within these FAQs or the guides indexed along the right side of the page, send an email to firstname.lastname@example.org. In the email, you need to send a screen capture(s) of any error message(s) along with as much other information (what browser you’re using, whether you’re on Windows or Mac, etc.) as possible. The screen capture is vital. See instructions for creating one below. Please allow a minimum of 48 hours for a response.
Q: How do I create a screen capture?
A: Several tools are freely available. Here is one you may want to try. You can also use <Ctrl><PrtScn>, paste the capture into (<Ctrl><V>) in a Word document and attach the saved Word doc to your support email. If you are using a Mac, you’ll find options here.