Resources

Technology Support

For all MTSO systems, you will log in with your MTSO email address and password. If you are a student, your password is your student ID number unless you have changed it.

Tech FAQs

Q: Are you having trouble with Outlook Web Access and the Chrome Browser?

A. Chrome Version 37 eliminated the necessary pop ups that OWA requires to function correctly.  You can read more here.

Q: Why is it important to register my MTSO email password immediately?

A: If you haven’t registered your password, you should do so immediately. Here are instructions. Once you’ve registered your password, you’ll be able to reset it yourself immediately if it is lost or forgotten. If you don’t register your password, you run the risk of being locked out of email and other MTSO online resources for an extended period of time.

Q: How do I reset my password or get a new one if I’ve forgotten my old one?

A: Visit this page for instructions.

Q: How and when should I contact tech support?

A: If you cannot find the answer to your question within these FAQs or the guides indexed along the right side of the page, send an email to support@mtso.edu. In the email, you need to send a screen capture(s) of any error message(s) along with as much other information (what browser you’re using, whether you’re on Windows or Mac, etc.) as possible. The screen capture is vital. See instructions for creating one below. Please allow a minimum of 48 hours for a response.

Q: How do I create a screen capture?

A: Several tools are freely available. Here is one you may want to try. You can also use <Ctrl><PrtScn>, paste the capture into (<Ctrl><V>) in a Word document and attach the saved Word doc to your support email. If you are using a Mac, you’ll find options here.