Technology Support

Here are answers to common questions regarding the use of technology at MTSO.

Tech FAQs

Q: How do I use the tech equipment in my classroom?

A: Refer to the PDF below that applies to your room:

Collaboration Room 
Gault 133 
Gault 140 
Gault 142 
Gault 145 
Gault 150 
Library L1 
Library L8 
Library L200

Q: How and when should I contact tech support?

A: If you cannot find the answer to your question within these FAQs, send an email to In the email, you need to send a screen capture or captures of any error messages along with as much other information (what browser you’re using, whether you’re on Windows or Mac, etc.) as possible. The screen capture is vital. See instructions for creating one below. Please allow a minimum of 48 hours for a response.

Q: How do I create a screen capture?

A: Several tools are freely available. Here is one you may want to try. You can also use <Ctrl><PrtScn>, paste the capture into (<Ctrl><V>) in a Word document and attach the saved Word doc to your support email. If you are using a Mac, you’ll find options here.